With many of us now working from home, successfully managing pre-employment screening and onboarding in a remote world is critical as we look at different ways for new hires to feel connected to their new organisation when they can’t be physically with their new team.
4 Cs of Onboarding: Compliance, Context, Culture and Connection
We often focus on the critical Compliance elements when we’re looking to bring new people into a business, such as pre-employment checks, referencing and DBS checks or sending an offer letter and contract and checking it is returned. It’s often about verifying identity, ensuring people are who they say they are and looking at their background history etc. Pre Covid, this would have been done when you were bringing someone physically into the organisation, but there is now a lot more reliance on doing these checks remotely and earlier in the process by using technology.
It’s important to establish a Connection with new hires before they start working with you and convey your organisation’s Culture before they join to get a sense of what it’s like to work for the company. The Context - when a new hire does join their expectations are already set and they know what’s going to happen during their first few weeks.
With most of us working remotely, it’s even more critical to have these 4 areas in place before someone joins an organisation - and to keep the momentum going after they’ve joined.
A good onboarding process can decrease the time to settle for new hires by 30%. It can improve new hire retention by 82% and increase early productivity by 70%. (Brandon Hall Group)
Instant Responses with Online Onboarding
Remote working and hiring have shone a light on the importance of onboarding a new hire (requesting references, sending offer letters and contracts and being able to accept them all online) and making sure they’re made to feel welcome even before their first day.
Online Onboarding is a key component of Jobtrain that allows candidates to view documents and accept them online, alongside Online Referencing and digital signatures. Bringing these steps online ensures a fast pace is maintained even when we’re all working remotely.
Bridging the Gap from Offer Acceptance to Start Date
What do candidates do after they’ve accepted your offer and are waiting to start? As we mention above, up to 30% of people continue to look for jobs even after accepting an offer – and if Onboarding is not done well, there can often be an employee turnover of up to 20% in the first 45 days of starting a new job. (Click Boarding)
Using these insights, our Welcome Hub was developed, providing a facility for organisations to bridge the gap from offer acceptance to start date. Welcome Hub allows companies to share all those exciting elements of starting a new role. A variety of information can be included, such as a message from the line manager, videos or photos of the team or information for the first day. It removes any anxiety candidates might have felt if they didn’t hear from their new employer after accepting a contract and ultimately helps to make new hires feel part of the team before they’ve even joined.
Virtual Onboarding Checklist
Onboarding should start as soon as the new hire has accepted the job offer. Welcome Hub gives you the opportunity to share information about their first day, details about their new team and be available to answer any questions they have
Equip new hires with the technology they need ready for their first day.
Send a new starter welcome pack.
Have an induction plan documented and shared with your new starter ready for their first day
Don’t try to cover everything in one go or you run the risk of Zoom burnout
Don’t just assume that your new starter is equipped for home working. Do they have a quiet workspace, a desk, etc to enable them to work effectively?
Assign a mentor. This is crucial in the world of virtual onboarding so the new starter knows exactly who to contact with any questions and more importantly how to contact them.
Establish regular ‘check in’ touchpoints. This is vital to keep remote employees engaged, motivated and connected.
Connect new starters with their colleagues in the organisation and create a sense of team belonging.